Ps love your blog. Full of good ideas and I wish I could get my fiancee tounderstand some of your concepts! And yes returning defective products let’s the manufacture investigate failures and improve product designs. And in many cases where failure is common I’ve gotten free upgrades or great deals on upgrades reguardless of warranty status.

I’ve been given flowers by the phone company, because one of their workers was rude.. and we’ve been given a huge box of baby food (cookies, vegetables, milk, etc.) because I complained about a toy they gave, which had the paint coming off..

Just something to think about ;)
greetings from the netherlands!

after reading it , i felt that i need to change my mind and next time when i find some problems , i am trying to complain and return them.

it probably helps for everyone to get good goods.

It’s also a great opportunity for them to make good the broken trust from the damaged product. It might sound like a petty thing, but the flip side is that if a customer doesn’t return a defective product, he or she is much more likely to be put off buying that brand again and might tell their friends and family about it too. When you relay the story of the can opener upgrade, it puts all the focus on the upgrade and you tend to forget the annoyance of having bought something that didn’t live up to its original expectations.

I tend to keep most of my receipts and almost always return broken or damaged goods. I have only once had a negative experience in doing so. Needless to say I will never go to that store again and have told all my friends why they should avoid them too.

J