Following on from A Stove By Any Other Name…
The salesperson took our order but the computer wouldn’t let him enter it into the store’s ordering system. It took a while, but he eventually found out that this stove was not in stock in the store or in the regional warehouse and apparently never had been. The salesperson apologized profusely and said this stove should never have been advertised as available at this time. He said because the stove was a new item for them, it probably would not actually be in stock until after the start of the new year.
It had taken me so long to choose a stove, the last thing I expected was that I wouldn’t be able to order it. It looked like I would probably have to start my search all over again, but then my husband remembered seeing an advertisement for another appliance store, this one further away from our area, that advertised a price matching guarantee. We spoke to a salesperson in the appliance department who spoke to the manager and were told that yes, because they did stock this particular stove, they would match the sale price from the home center. Within minutes we had ordered and paid for the stove, stock had been checked, and we had been told to call the next morning to find out which day the stove would be delivered.
Bee and rhododendron
The salesperson who took our order was named Anna and she did the paperwork, but the manager was always there in the background. He is the one who checked with the other store to verify the sale price for the price match and he was the one who OK’d the order… this manager was very much a part of every aspect of the transaction.
When I called to get the delivery date the next morning, everything had changed. I was told that Anna was not available to speak to me, and the other salesperson I spoke to could not find the order. I eventually worked my way up to the manager, and he did acknowledge the order but said that Anna should never have told us that they could match the other store’s sale price. When I pointed out that he had been the one, not Anna, to investigate and approve the sale price match, he said he wasn’t sure… he might have been… but IF he had approved it, it was because Anna had not presented the information to him properly. None of which, of course, was true. Poor Anna!
I expected the manager would tell me that the order had been canceled, so I was really surprised when he said that because payment had been made and the order had already been processed, they were obligated to honor the commitment “Anna had made.”
Supposedly we have “bought” the stove. So will it be delivered on the 28th? I’ll let you know.